Terms of Service

1. Acceptance of Terms

By signing up for an account, embedding our widgets, or accessing the Konspot platform (konspot.com), you enter into a legally binding agreement with Konspot ("we", "our", "us"). If you are using Konspot on behalf of a company or organization, you represent that you have full legal authority to bind that entity to these Terms.

2. Platform Description & Services

Konspot provides software infrastructure allowing businesses to collect customer reviews and video testimonials, manage and moderate customer feedback, host public Walls of Love, and embed social proof widgets across web properties.

3. Billing & Merchant of Record (Paddle)

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com Market Ltd ("Paddle"), who also handle order-related customer service and returns.

• Paddle processes payments, manages billing cycles, detects fraud, and calculates and remits all applicable sales taxes, VAT, and GST in accordance with international tax regulations.
• Subscriptions automatically renew at the beginning of each billing interval (monthly or annual) unless canceled prior to the renewal date via the customer portal.
• Prorated upgrades and downgrades take effect immediately. Refund requests under our 14-day satisfaction policy can be initiated within 14 days of initial purchase by contacting billing@konspot.com or directly managing your order via Paddle's automated receipt portal.

4. Plan Limits & Fair Use

Konspot offers a Free Forever plan as well as paid tiers (Starter, Growth, Enterprise). You agree to respect the quota constraints of your plan:

• Free Forever: Limited to 10 approved testimonials, 5 video reviews, 1 collection campaign, and requires display of the "Powered by Konspot" badge.
• Starter & Growth: Unlock additional capacities and white-label capabilities as detailed on our Pricing page.
• Accounts that artificially automate submissions, generate fraudulent reviews, or deliberately circumvent plan limits are subject to suspension.

5. Customer Reviews & Content Ownership

You retain all ownership rights in your business brand, trademarks, and uploaded data. When end customers submit reviews through your Konspot collector URLs:

• Review contributors grant you and your authorized platform a non-exclusive, worldwide, royalty-free license to publish, display, and distribute their review and likeness in connection with your marketing activities.
• You are responsible for ensuring that all published customer reviews represent genuine experiences and adhere to applicable advertising standards (such as FTC guidelines and equivalent consumer protection laws).

6. Content Moderation & Acceptable Use

You agree not to use Konspot to collect, host, or display content that:

• Is unlawful, defamatory, libelous, harassing, or fraudulent.
• Infringes on the intellectual property, copyright, or privacy rights of any third party.
• Contains malicious software, viruses, or harmful code.
• Violates international export laws or sanction lists.

We reserve the right to remove any content or suspend any workspace that violates these standards.

7. Availability & Edge Delivery

We target 99.9% high availability for our public edge CDN widget delivery and embed endpoints. Enterprise plans may negotiate specific, legally binding SLA addendums with financial credit remedies. Except as expressly set forth in a formal Enterprise SLA agreement, Konspot services are provided "as is" and "as available" without warranties of uninterrupted uptime.

8. Governing Law & Jurisdiction

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any legal action or proceeding shall be brought exclusively in the courts of Dubai, UAE.

9. Contact Information

For legal inquiries, copyright notices, or questions regarding these Terms, please contact:

Konspot Legal Team
Email: legal@konspot.com
Dubai, United Arab Emirates